Company: Capitec Bank
Job Title: Customer Service Agent
Location: South Africa
Date listed: 29 October 2020

Job Description

Role Purpose:

To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the TM and to complete transactions on any remote or self service channels,

Position: Bank Better Champion

Experience
Minimum: No experience required but individual needs to hold a Grade 12 National Certificate
Advantageous: At least 1 year’s client service experience within a retail/ financial/ banking environment

Requirements

• Grade 12 National Certificate / Vocational
• Basic calculations
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communication Skills
• Computer literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management skills
• Problem solving skills
• Attention to detail

Competencies

• Adhering to Principles and Values
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Delivering Results and meeting customer expectations
• Following instructions and procedures

Additional Information

• Clear criminal and credit record
• Must have access to transport (personal/public)
• Flexible and mobile across regions is an advantage
• Must meet the minimum requirements on psychometric assessments
• Must have fingerprints which are detectable/ recognisable on Capitec Bank’s internal electronic banking system

How to Apply

Download Application Form

Click for Capitec Bank Careers

NB. Please check location before applying.